A comprehensive overview of how we transformed IP management for our clients through innovative design and development
Spinas Web Design Agency is a web development and hosting company that goes beyond creating websites. We aim to provide a comprehensive online presence, showcasing services, products, and introductions tailored to the target audience. Despite our focus on high-quality website creation and management, we faced a recurring issue: clients frequently experienced IP address blocks, leading to significant downtime and frustration.
To address this problem, we developed a user-friendly feature allowing clients to unblock IP addresses with a single click directly from their client panel. This innovation streamlined the process, minimized downtime, and significantly enhanced the overall client experience.
The intuitive dashboard that transformed how clients manage IP blocks
Responsive design ensures seamless experience across all devices
Lead and solo designer - discovery, user research, design, animation, testing
The following table outlines key constraints that were considered during the implementation of the "One-Click IP Unblock" feature. These constraints ensure security, system performance, and user experience while maintaining compatibility with existing firewall policies.
Users cannot unblock IPs too frequently to prevent abuse.
The feature must not weaken firewall policies or allow blacklisted IPs to be unblocked.
2FA is required to prevent unauthorized access.
IP unblocking must be near-instant to minimize downtime
The system integrated with CSF on cPanel servers via WHM’s UAPI, using secure token-authenticated API calls to unblock IPs.
The system should not create excessive API requests or slow down performance.
The UI must be easy to use but informative
Users should not have to manually adjust firewall settings.
Spinas Web Design Agency faced a critical issue: our security measures were blocking legitimate users, causing 200+ support tickets monthly and significant client frustration.
Legitimate users blocked multiple times daily
Average 2-4 hours to unblock each IP
200+ tickets monthly for IP issues
Dramatic reduction in support tickets after implementing the one-click solution
Transforming a critical business challenge into an innovative, user-friendly solution that revolutionized our client experience.
Frequent IP address blocking on clients' websites resulted in significant downtime and frustration. The manual process of handling unblocking requests was time-consuming and inefficient, creating a bottleneck that affected our entire operation.
We designed a revolutionary feature in the agency's client panel that allows clients to unblock all IP addresses with a single click. This solution provides greater transparency, instant resolution, and dramatically improved user experience.
From problem identification to solution validation - a comprehensive design journey
This mind map outlines the challenges, solutions, and impact of optimizing IP address management for client websites. The process begins with identifying the frequent IP blocking issues faced by clients, followed by analyzing manual unblocking inefficiencies.
The proposed solution—a one-click unblock feature—enhances efficiency, reduces downtime, and improves client satisfaction. Additionally, implementing real-time notifications, automated logs, and security integrations ensures a seamless and transparent experience.
This structured approach helps minimize frustration, improve accessibility, and empower clients with greater control over their website security.
Qualitative Research
To understand clients' pain points, frustrations, and expectations regarding IP blocking issues.
Website administrators, business owners, and IT managers using the client panel.
Identifies common frustrations and needs, guiding feature design.
Quantitative & Qualitative
To gather broader insights into how many clients face this issue and how it affects their workflow.
Provides statistical data to measure the severity of the problem.
Quantitative
To analyze past customer support tickets related to IP unblocking to identify patterns.
Helps define the problem's scale and how automation could reduce support workload.
The intuitive dashboard that transformed how clients manage IP blocks
The new IP unblocking feature reduced client downtime, as users could resolve issues independently, without needing to contact support.
Customer support requests related to IP unblocking decreased, allowing the team to focus on more complex issues.
Client feedback showed improvement in user satisfaction with the website's security management tools.
The automation of the IP unblocking process saved the company approximately 20 hours of support work per week.
“This saved me hours of frustration every month. I love how simple it is now.”
“Finally, I don’t need to open a ticket for every small thing. It just works.”
“The one-click unblock button is genius. I wish we had this years ago.”
